Refund Policy

Thank you for choosing Netsoftic. We aim to provide exceptional services and ensure your satisfaction. Please read our refund policy carefully to understand your rights and obligations regarding refunds.

1. Refund Eligibility:

We offer refunds on a case-by-case basis and strive to address each concern individually. To be eligible for a refund, you must meet one of the following criteria:

• The service received did not meet the specifications outlined in our agreement.
• There was an error or issue on our part that affected the quality of the service.

2. Refund Process:

To initiate a refund request, please contact our customer support team at contact@netsoftic.com within 7 days of the service delivery. Please provide a detailed explanation of the issue, along with any supporting evidence.

3. Non-Refundable Services:

Certain services may be non-refundable. These include, but are not limited to, consultation fees, setup fees, and services that have been delivered as per the agreed-upon specifications.

4. Processing Time:

Refunds, if approved, will be processed within 3 days from the date of approval. The processing time may vary based on the payment method used.

5. Payment Reversals:

In cases where a chargeback or payment reversal is initiated without contacting us first, we reserve the right to contest the chargeback and pursue legal action to recover funds.

6. Contact Us:

If you have any questions about our refund policy, please contact us at contact@netsoftic.com.

Note:

This refund policy applies only to services provided directly by Netsoftic. If you have purchased our services through a third-party platform, please refer to their refund policy.

By using our services, you agree to comply with the terms outlined in this refund policy.